Industries News.Net

Amazon's new technology will help it deliver packages faster


Robert Besser
15 Oct 2024

NASHVILLE, Tennessee: Amazon has developed new systems to help it deliver packages faster and help customers make faster buying choices, even for new product types that they may know little about.

The company said this week it has created spotlights within its trucks to guide delivery people to packages for each stop along a route.

The technology, called Vision Assisted Package Retrieval, works by shining a green light on packages so that the deliverer does not have to waste precious seconds reading labels.

Amazon will equip 1,000 active delivery trucks supplied by EV maker Rivian with the spotlight tech early next year. Doug Herrington, CEO of Amazon worldwide stores, said the delivery van ceilings are equipped with cameras and LED projectors that instantly read package labels, so it knows which are bound for which customers.

Amazon is Rivian's largest shareholder and has placed orders for 100,000 electric delivery vans to be deployed by 2030.

Shares of Amazon and Rivian were up about one percent each in morning trade.

The new system calls to mind a technology widely deployed in Amazon's warehouses that shines a light on items on robotically wheeled shelves so workers can pick them up and put them in bins. That system replaced one that had some workers walking up to 10 miles a day pushing carts through narrow aisles to find stowed items.

Reducing the time taken for each package delivery by a few seconds means Amazon can increase the number of deliveries each worker makes in a shift. Today, delivery workers reach about 100 customers each day.

At an event held at a warehouse near Nashville, Amazon also said it is using new artificial intelligence software to reduce the need to spend minutes or hours researching new products, such as televisions and dog food. Customers can make more informed decisions more quickly, the Seattle company said.

The new feature follows one announced earlier this year called Rufus, which gives users longer answers to search queries.

Also, Amazon announced it was planning smaller warehouses attached to its Whole Foods grocery stores so that when items are not offered there, customers will not be tempted to shop at competing stores. That way, shoppers could order a bottle of Pepsi while shopping at a Whole Foods outlet, which doesn't carry the soft drink, and have that brought to them when they check out.

The first such store is in Plymouth Meeting, Pennsylvania, about 15 miles north of Philadelphia, which will offer the service sometime next year.

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